What is Motivesb.exe

Motive SmartBridge - Motive System - Motive Communications, Inc.

File description

Motivesb.exe with description Motive SmartBridge is a process file from company Motive Communications, Inc. belonging to product Motive System.
The file is not digitally signed.

What is MotiveSB.exe?
This is the Motive SmartBridge utility. Its purpose is to provide online help for DSL customers. It is included by many DSL providers including Verizon, AT&T, and NTL as part of the installation routine.

This process is not essential to the operation of the system and can safely be disabled or uninstalled. By killing this process, however, you will lose the online support features that the program provides. Some users have noted that this software monitors keystrokes. While there is no evidence to indicate that the data is used for malicious purposes, you may wish to disable the software.

Dangers of MotiveSB
As this is a legitimate executable that many DSL users have installed on their systems, it is possible for virus writers and spyware vendors to disguise their malware as the genuine one.

Some malicious files may have the same name as this process but be stored somewhere other than in %ProgramFiles% (the exact location depends on the DSL provider). Other malware may use a name that appears similar to that of the legitimate one but with slight differences in spelling or with appended digits. While there are currently no known viruses, Trojans, or adware applications that disguise themselves as this process, you should look out for the presence of this file in an incorrect location or with a slightly different name.

There should never be more than one instance of MotiveSB.exe running at a given time on a system. The presence of multiple instances may be an indicator of a malware infection. If you do not have a DSL connection or did not get your DSL provider's software installed on your computer, the presence of this executable is a likely sign of a virus infection.

Common problems
  • This process monitors keystrokes
    • This is widely reported and apparently by design. It is recommended that you uninstall it.
  • This process interferes with writing CDs and DVDs
    • This is a widely reported problem. It is recommended that you uninstall the SmartBridge tool.
  • This process uses excessive amounts of memory
    • This is a widely reported problem. It is recommended that you uninstall it.
  • This process uses excessive network resources
    • This is a widely reported problem. It is recommended that you uninstall it.
  • This process makes an annoying dinging sound
    • This is apparently by design. If it annoys you, it is recommended that you uninstall it.

Automatic startup locations

001 Running Processes
002 Autorun registry entries local machine

Digital signatures found for this file

This file is not signed by its author

MD5 security rating in our database

34 files (Not yet rated and not signed)
Some versions of this filename have not yet been checked for safety.
Warning: Some malware might rename itself to motivesb.exe. Always make sure that your file is from a verified publisher.

User ratings for this file

File rating: Average rating of motivesb.exe: by 34 files and users.

Application errors

Fix motivesb.exe application error:  Run a FREE registry scan

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